Home > FAQS
Chocolate Works will make your experience with customised chocolates as simple as possible. We do all the work for you so you can just relax and wait for your goods to arrive.
Got a Question?
What type of chocolate does Chocolate Works use?
At Chocolate Works, we pride ourselves of using quality products supporting locally made (Melbourne) businesses. Designed for the Australian palette our coverture chocolate for that "Melt in your mouth" experience. Our chocolate is a high grade mix of 33% coco solid in our milk chocolate and 55% in our dark chocolate. We provide milk, white and dark variety in our freshly made to order chocolates. We also use international Belgian chocolate for our Neapolitan Minis that are simply delightful. Our chocolate coins come from Italy, another quality product using the finest ingredients. Our budget bars are made from creamy Lindt™ chocolate. Our exclusive printed Smarties™ are provided by Nestle.
What is the difference between moulded chocolate and 3d moulded chocolate?
Moulded chocolate is when there is a logo or design embossed onto the surface of the mould. We create a specific mould for your chocolate (set up fee $250) and use this to make a message in chocolate in a flat chocolate. See our moulded chocolate range. A 3D chocolate mould is when the chocolate is actually 3 dimensional like the lips, statue, champagne bottles. You will see most of our 3d product in the foiled range and on our online shop.
Can I always choose from Milk, white or dark chocolate?
Not all products can use milk, white or dark chocolate. The budget wrapped bars are only provided as milk or white. Moulded chocolate, foiled chocolate, boxed chocolate can be made in milk, dark or white.
Where is the chocolate made?
We make most of the chocolates here on the premises daily, fresh to order. Some of our chocolates (like Smarties and Lindt™ Chocolate) are pre made. These are ideal for quick turn around chocolates when you have a tight deadline!
Can I get flavours in my chocolate?
Yes, products made in house with our milk dark or white chocolate can be flavoured with flavour essences and or inclusions, such as coffee, musk, sour raspberry, honey & salt, lime & lemon and aniseed.
Do you do other products other than chocolate?
Yes we do! We provide other confectionary like snakes, jaffas, Smarties™, caramelised popcorn, jelly beans and marshmallows.
Customising your chocolates
Can you make a chocolate in any shape or design?
Over the years Chocolate Works has developed a multitude of methods for creating chocolate moulds that enables us to create a chocolate in almost any shape and design. If you have a brief, we love a challenge!
Can you replicate an existing chocolate, mould or packaging?
Absolutely! If you've got an existing chocolate design, a mould, or packaging style send it our way and we will replicate it for you.
Can I buy just the moulds and make my own chocolates?
Want just the moulds so you can do your own Willy Wonka thing - no worries. We can create customised moulds or moulds of standard objects for you and you can do all the work. Or you could leave it to the experts - up to you.
Do you provide artwork services or do I have to supply artwork?
Generally clients will supply there own artwork based on our specifications, we'll send you an artwork template to work off. If you want us to create artwork for you, that's no problem either, a small artwork fee is payable.
Do you provide contract manufacturing or packaging?
For sure. If you've got a great idea for a chocolate you want to take to market but no-one to make it for you Chocolate Works can contract manufacture for you to your specifications. Similarly if you've got a chocolate but no one to wrap it, foil it or box it, come talk to us.
What designs work best in customised chocolate?
The simple rule is "keep it simple". A simple design that is. The simpler and clearer your design the better it will work. Eliminate fine details, keep a good level of white space and no clutter. If you've got fine detail you need to get across consider adding a sticker or wrapper to your product instead of making your chocolate design too busy. If you really need fine detail in your chocolate, we recommend stepping up to a silicon mould instead of plastic.
What foil colours do Chocolate Works stock?
Chocolate Works will really colour your world with our range of foils to wrap your chocolates in, Check out our range of foil colours here.
How do I customise my chocolate?
We provide so many options of customising from chocolate moulds, packaging types, foil colours, quantities, embellishment, printed chocolate, printed smarties, sizes, ribbons, customised stickers, customised printing and customised swing tags. It all depends on what your are after and your purpose (promotions, marketing, brand awareness, gifts or an special event) to the kind of chocolates you will be after and how we can customise. Your options are endless. We are well stocked and make chocolates here at our Melbourne Factory to your specifications. No job is too big or too small, just ask!
Can I get just plain foiled bars?
Yes! All our bars can be provided as foiled only. We also provide quality Lindt™ bars (milk and dark chocolate) with any of our 26 coloured foils. Minimum quantity is 50 and prices start at $1.40. Buy online here.
Do I need to supply my design or can Chocolate Works design in house?
Most clients provide their own designs, where we provide templates to work by, but we are happy to put a design together for you. There will be a design fee involved and an approval process. Please include this time into your delivery date.
Can I choose my foils for the chocolate coins?
The chocolate coins only come in gold or silver. The blanks are imported from Italy and only come in gold and silver.
What can I print on the Smarties™?
We advise to keep your design simple on the Smarties as they are so small and a complex design won’t print well. The Smarties are printed in Black colour only and white beans can be printed in colour. See our Smarties™ range here
Shipping and delivery
Where can I find The Great Aussie Waffle stockists?
Does Chocolate Works ship interstate?
Yes, we deliver both Australia wide and internationally.
How does Chocolate Works protect goods during transit?
Chocolate Works has been shipping chocolates all over the country and internationally for over 18 years in polystyrene boxes and we've developed some pretty nifty packaging techniques to ensure your goods are well protected in transit even in the hottest of conditions. When it gets really hot, cold packs may also be used. you can rest assure they will remain in tact during transit.
What happens if my goods don't arrive?
We use either Australia Post or a courier service where all goods can be tracked. We have processes in place where by we can see where your item is during transit and arrives safely. If in the unlikely event your item is lost in transit or damaged we will happily replace it.
What type of payments do you accept?
We accept AMEX, Mastercard, Visa, Paypal, EFT, cheque cash. Payment is required on order for bespoke products
How do I become a Corporate reseller?